Shipping Policy

Thank you for shopping with Nuvella. We’re committed to making your ordering and delivery experience as smooth as possible.

Order Processing

Orders are typically processed within 1–3 business days. Once your order has shipped, you’ll receive a confirmation email with tracking information.

Estimated Delivery Times

• United States: 5–10 business days

• International: 7–15 business days

Delivery times are estimates and may vary due to location, carrier delays, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase. Promotional free shipping may be available on qualifying orders.

Tracking Your Order

Once your order ships, we’ll send you a tracking number. Please allow 24–48 hours for tracking information to update.

Incorrect Shipping Address

Please make sure your shipping information is correct before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us. We’ll work with you and the shipping carrier to investigate the issue.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us with your order number and photos of the item and packaging so we can assist you.

International Orders

International customers may be responsible for customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price unless stated otherwise at checkout.

Contact Us

If you have any questions about your shipment or order, please contact info@nuveella.com